info@redroofclinic.co.uk

Call: 01522 722595

Bar Ln, Waddington, LN5 9SA

info@redroofclinic.co.uk Call: 01522 722595 Bar Ln, Waddington, LN5 9SA

All FAQs

General Podiatry FAQs

  • Podiatrist and Chiropodist mean exactly the same thing in the UK. "Chiropodist" is the older title, whilst "Podiatrist" is the modern term now used by most practitioners.

    Both titles are legally protected and can only be used by professionals registered with the UK's Health and Care Professions Council (HCPC), meaning they have completed an approved university degree and meet strict standards of training and practice.

    Foot Health Professionals (or Foot Health Practitioners) are not HCPC registered and do not undertake the same degree-level training. They are not qualified to diagnose or manage the full range of foot and lower limb conditions, prescribe certain medications, perform nail surgery, or manage complex and high-risk patients such as those with diabetes or significant circulatory problems.

  • Routine podiatry focuses on the assessment, treatment and management of common foot and nail conditions. Treatments may include nail care, corn and callus removal, management of thickened nails, treatment of cracked heels, verrucae care and routine foot health advice.

  • Routine podiatry is suitable for anyone experiencing foot discomfort or requiring professional foot care. It is particularly beneficial for:

    • Individuals with reduced mobility

    • Patients with ongoing foot pain

    • Thickened or problematic nails

    • Anyone looking to maintain healthy feet and prevent future issues

  • You should consider seeing a podiatrist if you are experiencing foot pain, corns, calluses, thickened toenails, ingrown toenails, cracked heels, difficulty managing your own foot care or any other foot-related concerns. Early treatment can often prevent minor problems from becoming more serious.

  • Your appointment will begin with a discussion about your foot health, medical history and any concerns you may have. We will then carry out a thorough assessment and provide treatment where appropriate.

    Depending on your needs, treatment may include nail care, removal of hard skin and corns, management of problematic nails, advice on footwear, or recommendations for ongoing foot care.

    We believe in taking the time to understand the cause of your symptoms and helping you maintain healthy feet long after your appointment.

  • Yes. Thickened, damaged or difficult-to-manage toenails are one of the most common reasons patients attend a podiatry appointment. We can safely reduce and manage problematic nails while helping to identify any underlying causes.

  • Yes. We can assess and treat ingrown toenails, provide conservative treatment where appropriate and discuss nail surgery options if the problem is recurring or causing significant pain or infection.

  • Yes. Corns and calluses can often cause significant discomfort when walking or standing. A podiatrist can safely reduce hard skin, remove corns and provide advice to help reduce the risk of them returning.

  • Yes. Cracked heels are a common foot condition that can become painful if left untreated. Treatment may include removal of hard skin, advice on moisturising and recommendations to improve foot health and prevent recurrence.

  • The frequency of treatment varies depending on your needs. Some patients attend every few months for routine maintenance, while others only require occasional treatment. Your podiatrist will recommend a suitable review schedule based on your foot health.

  • No. You do not need a GP referral to book an appointment at Red Roof Podiatry Clinic. Patients can self-refer and book directly with the clinic.

  • Red Roof Clinic is not currently registered with private health insurance providers such as Bupa, Vitality or AXA Health, so payment is required at the time of your appointment.

    However, we recommend contacting your insurance provider directly to check whether they will accept an invoice from an HCPC registered podiatrist for reimbursement under your policy.

  • Most general podiatry treatments are associated with little or no discomfort. Our aim is always to provide treatment as comfortably as possible while helping to relieve any pain or symptoms you may already be experiencing.

  • Our current podiatry treatment fees can be found on our Treatment Fees page. If you are unsure which appointment type is most appropriate, please contact the clinic and we will be happy to help.

  • Red Roof Podiatry Clinic has been providing professional foot care to patients across Lincolnshire since 2002. Now led by HCPC-registered Lead Podiatrist Tom Gibson, who has successfully treated thousands of patients since 2013, we are committed to delivering high-quality, evidence-based foot care in a friendly and welcoming environment.

Nail Surgery FAQs

    • Experienced in nail surgery management.

    • We are an established Podiatry clinic providing Nail Surgery to Lincolnshire patients since 2002.

    • Structured follow-up care with immediate access to clinical advice via Email or Whatsapp. 

    • Clear pricing and treatment planning.

  • Nail surgery is carried out under local anaesthetic to ensure the toe is fully numb. Depending on the condition, part or all of the nail may be carefully removed. A chemical treatment (Phenol) is applied where appropriate to prevent regrowth and reduce recurrence risk. It is possible to carry out the procedure without chemical treatment, however the results are less predictable.

    The procedure typically takes around 45–60 minutes.

  • The procedure itself is not painful because the toe is numbed using local anaesthetic before treatment begins.

    After the anaesthetic wears off, some patients experience mild discomfort, which can usually be managed with over-the-counter pain relief such as Paracetamol or Ibuprofen, following standard guidance. Most patients report very little pain following the procedure.

  • Nail surgery is a safe and well-established procedure with a high success rate. Most patients heal without any problems, but as with any minor surgery, there are some risks to be aware of.

    It is normal for the toe to be slightly sore for a few days after the procedure, and for the wound to weep or drain for a couple of weeks while it heals. Mild redness and swelling are also expected during this time.

    Occasionally, complications can occur. These include infection, which may cause increased pain, redness or discharge, and regrowth of the nail edge, which may require further treatment. Some patients may experience prolonged healing or excess healing tissue (“proud flesh”), which can be easily managed if it develops.

    More rarely, there may be delayed healing, particularly in patients with poor circulation, diabetes, or other medical conditions. To reduce this risk, we carry out a thorough assessment before treatment, including checking the blood flow to your toe using a Doppler device. This helps ensure that nail surgery is appropriate and safe for you.

    Reactions to the local anaesthetic or dressings are uncommon, and significant bleeding or nerve irritation is very rare.

    Overall, nail surgery is considered a low-risk procedure. Following the aftercare advice carefully greatly reduces the chance of any problems and helps ensure a smooth recovery.

  • In certain cases, it may be possible to perform nail surgery immediately following your assessment appointment.

    This is only offered where it is clinically appropriate and where the patient has reviewed and understood the pre-operative guidance before attending. Same-day surgery depends on several factors, including your medical history, current medications, clinical suitability, appointment availability and confirmation of informed consent.

    Nail surgery is never carried out without a thorough assessment and a clear understanding of the procedure, recovery process and aftercare requirements.

  • Please inform us if you:

    • Take anticoagulants (e.g. warfarin, apixaban, rivaroxaban)

    • Have diabetes

    • Have peripheral vascular disease

    • Have immune system disorders

    • Are currently receiving chemotherapy

    • Have a known allergy to local anaesthetic or dressings

    • Are pregnant

    Certain conditions may require additional planning or medical liaison.

  • Before your nail surgery appointment, we recommend that you:

    • Eat normally before attending

    • Continue taking your regular medication unless advised otherwise

    • Bring a list of any medications you currently take

    • Wear open-toed or loose-fitting footwear

    • Review our pre-operative guidance before your appointment

    • Arrange transport home if you feel you may require assistance afterwards

    Please read our full Pre-Operative Guidance here. Following these steps helps ensure your appointment runs smoothly and safely.

  • Following nail surgery, you should expect:

    • Temporary numbness for several hours after treatment

    • A sterile dressing that should remain dry initially

    • Some wound drainage during the healing process

    • The need for regular dressing changes

    • Follow-up appointments to monitor healing

    These are all normal parts of recovery and will be discussed in detail during your aftercare appointments.

  • We do not recommend driving immediately after nail surgery because your toe and foot will remain numb for several hours following the procedure.

    Where possible, please arrange for someone to bring you to and from your appointment.

  • Immediately after the operation we recommend NOT driving and having someone bring you to and from the appointment. 

    We advise resting and elevating the leg for the rest of the day where possible.

    The anaesthetic (Mepivacane) typically lasts for around 2-5 hours. Most patients report minimal pain following this, however if there is discomfort we advise Paracetamol/Ibuprofen as per standard guidance for adults and Calpol for children under the age of 16.

    The dressing applied during the surgery is typically large and will not fit inside traditional footwear. We would recommend bringing an open toed sandal or similar to accommodate the dressing.

    Most patients return to normal footwear following the first redressing appointment which would typically take place within 2-3 days of the procedure. During this time we advise that you keep the dressing dry and in place until review at the clinic.

    At the first redressing appointment we will advise on signs of infection and how to redress the toe until healed.

    We would typically book the second redressing appointment at your convenience around 3-4 weeks after the operation.

    Our protocols are designed to support uncomplicated recovery and long-term resolution.

  • High-impact activities such as running, gym workouts, football, rugby and other sports should be avoided until advised otherwise by your podiatrist.

    The timing varies depending on the procedure performed and how quickly your toe heals. During your follow-up appointments, we will assess your recovery and advise when it is safe to return to normal activities and exercise.

  • We provide the following as part of our aftercare package:

    • 2x follow up appointments to monitor healing and advise on dressing procedure.

    • 60x dressings and Clinisept spray to last for up to 8 weeks of healing for home use.

    • Clear written aftercare instructions 

    • Ongoing contact with Red Roof Podiatry Clinic via Email or Whatsapp for weekly photo updates to monitor healing to conclusion. 

  • Choosing not to have nail surgery is always your decision. However, it’s important to understand how the condition may progress without treatment.

    In many cases, an ingrown toenail will continue to cause ongoing discomfort, particularly when walking or wearing shoes. The area may become repeatedly inflamed or infected, sometimes requiring repeated courses of antibiotics or regular podiatry care.

    Some patients find that the problem settles temporarily with conservative treatment, but symptoms often return, especially if the nail continues to grow into the skin. Over time, this can lead to persistent pain, swelling, and the development of excess tissue around the nail.

    In more severe or long-standing cases, repeated infection can make the condition more difficult to manage.

    Nail surgery is typically recommended when the problem is recurring, painful, or not responding to conservative care, as it offers a long-term solution. However, we will always discuss all options with you so you can make an informed decision about your treatment.

  • Our Nail Surgery Pre-Operative Guidance page contains important information about preparing for your procedure, medical conditions we need to know about, medications that may affect treatment, what to bring to your appointment and what to expect during recovery.

    We recommend that all patients read the guidance before attending their assessment appointment, particularly if they are considering same-day nail surgery. Reviewing this information beforehand helps ensure you can make an informed decision about treatment and arrive fully prepared for your appointment.

  • We generally recommend resting for the day following your nail surgery where possible and keeping your foot elevated to help minimise discomfort, swelling and bleeding.

    Most patients are able to resume normal daily activities once the large post-operative dressing has been removed by us, usually 48 hours after the procedure at your first dressing appointment.

    If your job or school activities involve prolonged standing, walking, physical activity or safety footwear, you may wish to allow additional time before returning comfortably.

Diabetic Podiatry FAQs

  • A diabetic foot assessment is a professional examination of your feet designed to identify potential complications associated with diabetes. The assessment typically includes checks of circulation, nerve sensation, skin condition and overall foot health to help identify any problems at an early stage.

  • Diabetes can affect both the circulation and nerve supply to the feet. This can make it harder to feel injuries, detect infections or heal wounds effectively. Regular foot assessments help identify problems early and reduce the risk of serious complications such as ulcers and infections.

  • Regular podiatry appointments can play an important role in maintaining foot health for people with diabetes. A podiatrist can monitor circulation and sensation, provide routine foot care, identify potential problems early and offer advice to help reduce the risk of complications.

  • The recommended frequency of diabetic foot assessments varies depending on your individual level of risk. Some patients may only require annual reviews, while others benefit from more frequent monitoring. Your podiatrist will advise on the most appropriate schedule for your needs.

  • During a diabetic foot assessment, we may:

    • Review your medical history

    • Examine your skin and nails

    • Assess circulation in your feet

    • Test sensation and nerve function

    • Identify pressure areas or signs of damage

    • Discuss footwear and foot care advice

    The assessment helps us understand your level of risk and provide personalised recommendations for ongoing care.

  • Circulation is typically assessed by examining pulses in the feet and, where appropriate, using specialist equipment such as a Doppler ultrasound device. This helps us evaluate blood flow and identify any circulation concerns that may require further attention.

  • Nerve function is commonly assessed using simple clinical tests designed to check sensation in different areas of the foot. These tests help identify diabetic peripheral neuropathy, which can reduce a person's ability to feel pain, pressure or injury.

  • You should seek professional advice if you notice:

    • Loss of sensation or numbness

    • Tingling or burning sensations

    • Cuts or wounds that are slow to heal

    • Swelling of the feet or ankles

    • Changes in skin colour or temperature

    • New areas of pain or discomfort

    • Signs of infection

    Early assessment and treatment can help prevent more serious complications.

  • Yes. Many people with diabetes attend podiatry appointments for routine nail care. Professional nail treatment can help reduce the risk of accidental injury and ensure any developing problems are identified early.

  • Yes. Corns and calluses can increase pressure on the foot and may contribute to skin breakdown if left untreated. A podiatrist can safely reduce hard skin and provide advice to help prevent recurrence.

  • If you have diabetes and discover a cut, blister, wound or area of broken skin on your foot, it is important to seek professional advice as soon as possible. Even minor injuries can become more serious if left untreated.

  • Yes. Diabetes can sometimes cause nerve-related symptoms such as burning, tingling, numbness or discomfort in the feet. However, foot pain can also have many other causes, so a professional assessment is recommended to determine the underlying reason.

  • Details of our current fees can be found on our Pricing page. If you are unsure which appointment type is most appropriate, please contact the clinic and we will be happy to advise.

  • No. You do not need a GP referral to book a diabetic foot assessment at Red Roof Podiatry Clinic. Patients can self-refer and arrange an appointment directly with the clinic.

New Patient FAQs

  • A New Patient Assessment is a comprehensive appointment designed for first-time patients visiting Red Roof Podiatry Clinic. During the appointment, we assess your foot health, discuss your symptoms and medical history, and recommend the most appropriate treatment options for your individual needs.

  • If you have never attended the clinic before, we recommend booking a New Patient Assessment. This allows us to gain a full understanding of your foot health and ensure you receive the most appropriate care from the outset.

  • During your appointment, we will:

    • Discuss your symptoms and concerns

    • Review your medical history and medications

    • Assess your feet, skin and nails

    • Examine any areas of pain or discomfort

    • Assess circulation and sensation where appropriate

    • Provide advice and treatment recommendations

    • Discuss any further treatment that may be beneficial

    Our aim is to understand the cause of your symptoms and create a personalised treatment plan.

  • Appointment times vary depending on your needs, but a New Patient Assessment typically allows sufficient time for a thorough evaluation of your foot health, discussion of your concerns and treatment planning.

  • A New Patient Assessment can help identify and manage a wide range of foot conditions, including:

    • Foot pain

    • Corns and calluses

    • Thickened toenails

    • Ingrown toenails

    • Cracked heels

    • Verrucae

    • Diabetic foot concerns

    • General foot health problems

    If you are unsure which service you require, a New Patient Assessment is usually the best place to start.

  • In many cases, treatment can be provided during your assessment appointment. However, this depends on the nature of your condition, the treatment required and the time available. If additional treatment is needed, we will discuss the options and arrange appropriate follow-up care.

  • No. You do not need a GP referral to book a New Patient Assessment at Red Roof Podiatry Clinic. Patients can self-refer and arrange an appointment directly with the clinic.

  • Please bring:

    • A list of any medications you currently take

    • Relevant medical information if applicable

    • Any orthotics or insoles you regularly wear

    • Footwear that you commonly use if your symptoms relate to walking or activity

    This information can help us provide a more accurate assessment.

  • We recommend wearing comfortable clothing that allows easy access to your feet and lower legs if required. If your symptoms relate to walking, exercise or footwear, bringing the shoes you wear most often can be helpful.

  • Details of our current fees can be found on our Pricing page. If you are unsure which appointment type is most appropriate, please contact the clinic and we will be happy to advise.

  • Following your assessment, we will explain our findings and discuss the most appropriate next steps. This may include treatment during the appointment, routine podiatry care, diabetic foot monitoring, nail surgery consultation, self-care advice or referral for further investigation where appropriate.